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|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, our website is not set up to accept orders from your country. You can email us at firstname.lastname@example.org to ask about shipping options to your country.|
|What is the international shipping & handling charge?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|What is your return policy?|
|Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order, custom order or engraved product
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for exchange or refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 10% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Recognition Engraving & Awards, Ltd.
18124 Wedge Parkway #424
Reno, NV 89511
Customer Service # 800-742-1854